Protecting Your Business: Lessons from Chabolla v. ClassPass on Enforcing Online Agreements
The recent Ninth Circuit decision in Chabolla v. ClassPass, Inc. highlights the challenges of enforcing arbitration agreements in online Terms of Use. Katherine Chabolla sued ClassPass, alleging violations of California’s Automatic Renewal Law, Unfair Competition Law, and Consumers Legal Remedies Act after her subscription auto-renewed following a pandemic-related pause. ClassPass argued that Chabolla had agreed to arbitration through a “sign-in wrap” agreement, which linked the Terms of Use without requiring explicit user consent. Unlike traditional “clickwrap” agreements that demand clear acknowledgment, sign-in wrap agreements rely on user actions like signing up as implicit consent.